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How to Tell Your Colleague You Dropped the Ball

No matter how hard you try or how many hours you work, you’re likely to disappoint a colleague at some point. But what if you have to let something important slip?

“It’s inevitable that you won’t be able to live up to everyone’s expectations,” says Liane Davey, author of “You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done.” At the same time, “We don’t like to disappoint people,” adds Sigal Barsade, a management professor at the Wharton School. But you can mitigate the risks by managing the situation well...

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