Four Seasons president says luxury hotel brand is halfway through covid-19 storm

A Mexican flag flies above the entrance to the Four Seasons hotel in Mexico City on Oct. 9, 2015. Foto: Bloomberg/Susana Gonzalez

Christian Clerc, president of Four Seasons Hotels and Resorts, has always been guided by a simple philosophy: "Every interaction with a guest is an opportunity."

What happens when there's no more interacting with guests?..

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