Harvard Business Review

Make Civility the Norm on Your Team

We all want to come to work and be treated with kindness and respect. Unfortunately, my research shows that there is rampant incivility in most organizations. Ninety-eight percent of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it.

What can a manager do to ensure that people on his team or in his department treat each other well?..

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