Washington Post

Starbucks is turning to a type of workplace training that 'really took off after Ferguson'

Foto: Starbucks.

Starbucks, battling an uproar over two black men who were arrested while waiting at one of the coffee chain's stores last week, said Tuesday it would close more than 8,000 of its company-owned stores in the United States for several hours on May 29 to provide "racial bias" training for nearly 175,000 employees. While not the first time the coffee giant has decided to close all of its company-owned stores, the move underscores how important the company sees the addition of a new type of training program that has exploded in popularity in recent years.

Starbucks' announcement came one day after executives from the company said they would be adding "implicit bias" training, a buzzword in corporate diversity circles in recent years that teaches employees to be aware of their ingrained biases and as well as strategies for blunting their effects. Yet while some diversity experts applauded the decision -- especially to make the bold move of closing its stores to do the training -- others expressed surprise that Starbucks wasn't already offering such a program to store managers...

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