Washington Post

Inside Facebook, the second-class workers who do the hardest job are waging a quiet battle

Content moderators work at a Facebook office in Austin, Texas, on March 5, 2019. Foto: Photo for The Washington Post by Ilana Panich-Linsman The view of north Austin from a Facebook office. Foto: Photo for The Washington Post by Ilana Panich-Linsman

AUSTIN, Texas - The thousands of people who do the bulk of Facebook's work keeping the site free of suicides, massacres, and other graphic posts are not Facebook employees. As contractors employed by outsourcing firms, these content moderators don't get Facebook's cushy six-month maternity leave, aren't allowed to invite friends or family to the company cafeteria, and earn a starting wage that is just 14 percent of the median Facebook salary.

But for the last seven months, roughly a dozen moderators in the U.S. have been spearheading a quiet campaign inside the social media giant to air their grievances about poor working conditions and their status as second-class citizens. The contractors, who have not previously spoken publicly about their efforts, are using their access to Facebook Workplace, the social network's internal communication system, to wage their battle. The moderators, who work for Facebook through their employer, Accenture, have also been having heated conversations with Accenture management over working conditions...

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