Washington Post

Amazon sellers say online retail giant is trying to help itself, not consumers

Brandon Young sells around $10 million worth of products a year on Amazon. But he's one of many sellers frustrated by what they say is a tilted playing field on the platform, particularly when it comes to competing Amazon private labels. Foto: Photo for The Washington Post by Scott McIntyre

SEATTLE - When Jeff Peterson's Amazon seller account was hacked recently, he frantically tried to reach Amazon's customer service for help restoring access to his sports memorabilia store.

As nearly 4,000 fraudulent orders rang up, the Garden Grove, California-based seller called Amazon's seller support line, phoned its main customer service number, reached out via a separate account on its Canadian site, and even sent an email to chief executive Jeff Bezos. Nothing worked...

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