Washington Post

Retail workers are being pulled into the latest culture war: Getting customers to wear masks

Emma Asch wipes the counter after a transaction on May 15, 2020, at the American Eagle/Aerie store at Easton Town Center in Columbus, Ohio. Foto: Photo for The Washington Post Andrew Spear

It's been nearly a week since the city of Mobile, Ala., began requiring masks in public. But inside the discount store where Kae Palmer works, not much has changed.

Most shoppers still come in without face coverings. Workers are quick to remove masks when they're not on the sales floor. Palmer, who brings her own masks from home, worries about her health but doesn't feel like there's much she can do about it. Corporate guidance, she says, has been, "Just serve the customer and don't talk about their lack of a mask."..

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