Washington Post

Cranky customers, masked smiles redefine workplace culture: 'Feels like we're strangers'

Foto: Ethan Miller

Sam Tuttle's job at a bustling restaurant on the Las Vegas Strip is as much about providing diners a temporarily escape as it is about serving their meal. But making that happen has gotten much trickier.

He tries to be upbeat and smiles broadly, mindful that he needs to speak a bit louder and enunciate clearly. But the effect is lost behind the mask...

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