The best and worst airlines and airports of 2018, according to AirHelp

Foto: Lukas Schulze/AP

Last summer, on a bucket list trip through Southern Africa, I took a total of six flights with South African Airways. On the first one, a 15-hour trip from New York's JFK Airport to Johannesburg, my air vent and seat-back screens were both broken. On my next five flights, the situation was only marginally better...

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